• We help growing the business and driving more customers

  • How Digitaly helps you

    We co-creates strategies to grow your business in a digital world

    At Digitaly we see a world of possibilities opening up with the digital era, even for the most traditionnal businesses. We do believe in the power of co-creation to grow your business and deliver new enchanting experiences to your (internal and external) customers.

     

    Most of our customers come with the same question: How to make sure we will still be in the business by tomorrow? Which means: How to grow the business while outpacing competition and convincing teams to embrace digital transformation? 

  • What we do

    We help you transform your business to deliver more value for your customers.

    Awareness builders icon at Digitaly

    Awareness builders

    We are eyes-openers about the challenges and opportunities of the digital era

    We provide insights, workshops and stories about doing business in a more and more digital world

    Growth makers icon at Digitaly

    Growth makers

    We imagine models and scenarios to accelerate your growth

    We boost you with collaborative intelligence and co-creation, Lean Startup, Business Model Canvas

    Digital Thinkers icon at Digitaly

    Digital thinkers

    We build strategies to deliver new digital product, services and experiences to your customers

    We practice Design thinking and believe in customers interviews and customer journeys

  • Interested in discovering more about Digital Transformation?

    Subscribe to Leaders in Transition to understand how to seize opportunities of the digital era

  • Who we are

    A passionate team of strategists with feet on the ground and eyes to the future

    Aurélie Couvreur, Strategy Wizard at Digitaly

    Aurélie Couvreur

    Strategy Wizard

    I love shaking common sense and creativity to deliver the most efficient strategy and uncover new (growth) opportunities in a digital world. Strategist. Startup coach. Lean coach. Foodie.

    LinkedIn  Slideshare  aboutme

    Diane Vanderschrick, Experience Guru at Digitaly

    Diane Vanderschrick

    Experience Guru

    As customer loyalty is build on the experience your company offer, I am passionate about customer experience and marketing automation to outpace competition and develop your business . Yoga & travel lover.

    LinkedIn

  • Blog

    Sharing our thoughts on marketing and communication and watching the near future

    May 29, 2018 · digital,transformation,team,drivers,cloud
    About the name One of the problem with digital transformation is...its name. We start...
    March 14, 2018 · digital,transformation,culture,geek
    When I discuss about digital transformation with general managers, CEO's or leaders, most of them...
    January 9, 2018 · communication,SME,digital
    The way we communicate and interact is definitively impacted by the use of technology and social...
    December 22, 2017 · customers,Marketing,success,customer journey
    A new year brings new challenges, new objectives. Our goal at Digitaly is to help you transform...
    November 11, 2017 · Strategy,Mission,Digital,transformation
    "Start with Why - How Great leaders inspire others to take action" from Simon Sinek is a must...
    October 20, 2017 · Marketing,Vision,Strategy
    Yesterday, I was invited as a panelist at the Master Card and Cisco event "Delivering Value to...
    June 24, 2017 · Customer experience,Startup,Sales
    Une question revient régulièrement: comment vendre plus? Startup ou PME; l'expérience client...
    March 11, 2017 · Marketing,customers,digital
    When developing a business, most managers think about growth, figures and objectives but most of...
    More Posts
  • Digital Transformation and marketing

    Digital Marketing Boostcamp 2017

    Digitaly is co-organizing the Digital Marketing Boostcamp; a boostcamp to seize the opportunities of digital marketing for Business Decision Makers.

  • Our Happy Customers

    We help small and large organisations to move forward

    Microsoft
    ADEB-VBA, happy customer of Digitaly
    Agilos,  happy customer of Digitaly
    BNP Paribas Fortis,  happy customer of Digitaly
    Brussels Beer Project,  happy customer of Digitaly
    Decathlon, happy customer of Digitaly
    Digital Attraxion, happy customer of Digitaly
    EFMD, happy customer of Digitaly
    Entrepreneurs-weekend, happy customer of Digitaly
    farm, happy customer of Digitaly
    Futurocité, happy customer of Digitaly
    ICHEC-PME, happy customer of Digitaly
    Microsoft Innovation Center, happy customer of Digitaly
    Mons 2015, happy customer of Digitaly
    Mundanéum, happy customer of Digitaly
    Pire Asset management, happy customer of Digitaly
    Securex, happy customer of Digitaly
    Serendipities, happy customer of Digitaly
    Telenet, happy customer of Digitaly
    Technocité, happy customer of Digitaly
    Snugr, happy customer of Digitaly
    Union Wallonne des Entreprises, happy customer of Digitaly
    United Networks, happy customer of Digitaly
    Urbani, happy customer of Digitaly
  • Follow Digitaly

    Follow the news we share on social networks

  • Ask Digitaly

    Interested in growing your business?

    Let's make it a great experience together! Do not hesitate to contact us

    Delta Building
    Rue Jules Cockx, 10 Boite 2
    1160 Auderghem
    +32 497 47 47 69
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Owner and Data Controller
Serendipities SPRL - Avenue Royale 35 - 1330 Rixensart 
aurelie.couvreur (a) serendipities.be

Types of Data collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: first name, last name, email address, Cookies and Usage Data.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which the Owner is subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Contacting the User, Analytics and Interaction with external social networks and platforms.
Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:

Personal Data collected for the following purposes and using the following services:
	Analytics
	Google AnalyticsPersonal Data: Cookies and Usage Data
	
	Contacting the User
	Contact form and Mailing list or newsletterPersonal Data: email address, first name and last name
	
	Interaction with external social networks and platforms
	Facebook Like button and social widgetsPersonal Data: Cookies and Usage Data
The rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
How “Do Not Track” requests are handled
This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. 

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.